Terms & Conditions

1. Acceptance of Terms

By accessing or using the services provided by HostUp ("Company", "we", "us", or "our"), including our website located at hostup.online and our client portal at my.setupage.com, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, you must not access or use our services.

2. Secure Client Portal Setup

To provide an industry-grade secure infrastructure, HostUp separates its public marketing website from its core client account portal and billing dashboard:

• Separate Server Environment: The HostUp Client Portal (WHMCS) is hosted on a separate, dedicated secure server operating under the domain name my.setupage.com.
• Branding & Ownership: Although the domain name differs from the main site for technical safety and transaction isolation, the client portal is fully owned, operated, and branded as HostUp.
• Secure Redirection: Visiting hostup.online/login will automatically and securely redirect users to my.setupage.com to handle login, billing, support tickets, and service adjustments.

3. Registration & Account Security

To access certain features of our hosting services, you must register for a client account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your login credentials on my.setupage.com.
• Promptly notify HostUp of any unauthorized use or security breaches concerning your account.

4. Acceptable Use Policy (AUP)

All services provided by HostUp may be used for lawful purposes only. Transmitting, storing, or presenting any information, data, or material in violation of any applicable law is prohibited. Prohibited activities include, but are not limited to:

• Hosting or transmitting pirated software, copyrighted material without permission, or torrent links.
• Running background daemons, crypto-miners, IRC bots, or unauthorized scraping scripts.
• Sending unsolicited bulk email (SPAM) or hosting phishing pages.
• Engaging in activities that cause network disruption, DDoS attacks, or malware distribution.

5. Billing, Payments & Renewals

All payments are managed via our secure portal. The following guidelines govern billing:

• Locked Pricing: HostUp offers a Same-Price Renewal Guarantee. The recurring pricing tier selected during checkout will remain unchanged upon renewal, excluding adjustments for added third-party licenses (e.g. cPanel) or upgrades.
• Suspension & Termination: Unpaid invoices are subject to system automation. Services will be suspended if invoices remain unpaid 5 days past the due date and are terminated permanently after 15 days of non-payment.
• Cancellations: Cancellations must be submitted directly through the client area at my.setupage.com.

6. Limitation of Liability

HostUp, including its partners, directors, and employees, shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your access to or inability to access or use the hosting services.
• Any conduct or content of any third party on the service.
• Any loss of data. You are solely responsible for maintaining local backups of your website content and database databases.

7. Modifications to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time. We will indicate the date of the last revision at the top of this page. By continuing to access or use our services after modifications become effective, you agree to be bound by the revised terms.