Privacy Policy

1. Introduction

At HostUp ("we", "us", or "our"), accessible from hostup.online, we value the trust you place in us. This Privacy Policy document details the types of information we collect, record, and how we utilize, store, and protect it. This policy applies to activities on our primary site and our client portal hosted at my.setupage.com.

2. Secure Client Portal (WHMCS) Setup

For security reasons, HostUp segregates its public-facing marketing resources from transactional operations:

• Isolated Environment: Our client administration, invoicing, ticket system, and WHMCS dashboard run on a separate server operating on the domain my.setupage.com.
• Unified Branding: This separate server and domain are dedicated to isolation and transaction security. The system is fully branded as HostUp and is subject to the same privacy guarantees described here.
• Automatic Redirection: Logging in from hostup.online/login will securely route you to my.setupage.com.

3. Information We Collect

We collect different information depending on how you interact with HostUp:

• Personal Identifiable Information (PII): When you register for services, open a ticket, or request support on my.setupage.com, we collect billing details including name, company name, mailing address, telephone number, and email.
• Payment Data: All payments are processed through encrypted payment gateways (e.g. Stripe, credit card processors). We do not store raw card numbers on HostUp servers.
• Log Data & technical metrics: IP addresses, browser configurations, internet service providers (ISPs), date/time stamps, referring/exit pages, and clicks.

4. How We Use Your Information

We utilize the collected information for the following business purposes:

• To configure, maintain, and provision your NVMe hosting accounts.
• To process billing transactions and securely invoice your subscriptions.
• To send technical notifications, product announcements, and system alerts.
• To analyze usage trends and safeguard our server network from security threats.

5. Data Security

We employ commercial-grade security protocols (including SSL encryption) to protect your personal information. Our client area at my.setupage.com is hardened and isolated from standard web server pools, minimizing potential vulnerabilities. While we take every reasonable precaution, no method of transmission over the Internet is 100% secure.

6. Third-Party Disclosures

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

• To trusted payment processors, domain registrars, or automated infrastructure tools required to fulfill your orders.
• To comply with regulatory laws or enforce our Acceptable Use Policies.

7. User Rights (GDPR & CCPA Compliance)

Depending on your region, you have specific rights regarding your personal data:

• The right to access and request copies of your personal data stored on our systems.
• The right to request rectification of inaccurate records.
• The right to request deletion of your account and related records, subject to regulatory bookkeeping retention requirements.

8. Contact Information

If you have any questions or require additional details regarding this Privacy Policy, please open a support ticket in the client portal or contact us directly at info@hostup.online.